Refund policy

At Iditri Jewels, we take great care in crafting and delivering your jewelry with the utmost attention to quality.

As a policy:

  • All sales are final and non-refundable.

  • We do not allow returns or refunds for any purchases made through our website.

Exchanges

We only offer an exchange under the following conditions:

  • The item received is defective or damaged.

  • A claim must be raised within 48 hours of delivery.

  • A parcel opening video is mandatory to validate the claim.

How to Request an Exchange

  1. Email us at iditrijewels@gmail.com or WhatsApp us at +91-8826587957 within 48 hours of receiving the order.

  2. Share your parcel opening video and details of the issue.

  3. Once verified, we will arrange an exchange for the defective/damaged product.

Contact Us

For any queries or assistance, feel free to reach our support team:

📧 Email: iditrijewels@gmail.com
💬 WhatsApp Chat: +91-8826587957
🕒 Hours: Mon–Sat, 11 AM – 7 PM (IST)

✨ At Iditri Jewels, customer satisfaction is our priority, and we ensure a transparent and fair process for all exchanges.