Refund policy

At Iditri Jewels, we take great care in crafting and delivering your jewelry with the utmost attention to quality.

As a policy:

  • All sales are final and non-refundable.

  • We do not allow returns or refunds for any purchases made through our website.

Exchanges

Domestic Orders

We only offer an exchange under the following conditions:

  • The item received is defective or damaged.

  • A claim must be raised within 48 hours of delivery.

  • A parcel opening video is mandatory to validate the claim.

How to Request an Exchange

  1. Email us at iditrijewels@gmail.com or WhatsApp us at +91-8826587957 within 48 hours of receiving the order.

  2. Share your parcel opening video and details of the issue.

  3. Once verified, we will arrange an exchange for the defective/damaged product.

International Orders – No Return & Refund Policy

All orders placed for delivery outside India are considered final sale and are not eligible for return, exchange, cancellation or refund.

Please Note Before Placing Your Order

International customers are requested to carefully review the product details, images, size information and specifications before placing an order 

Once an international order has been placed and confirmed, it cannot be cancelled or returned due to:

* Change of mind or personal preference

* Product not looking as expected

* Size or fit-related issues

* Colour variation due to photography, lighting or individual screen settings

* Delay in delivery due to customs clearance or courier-related issues

* Refusal or inability to pay customs duties, import taxes, VAT or other charges applicable in the destination country

* Any delay, loss or issue arising after the shipment has been handed over to the international courier

Damaged or Incorrect Orders

We take utmost care in quality-checking and securely packing every order before dispatch.

In the unlikely event that you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photographs and an unboxing video showing the package from the time it was opened.

Our team will review the concern and, where applicable, assist with the appropriate resolution.

Please note that any resolution for an approved damaged, defective or incorrect item will be considered on a case-by-case basis.

Contact Us

For any queries or assistance, feel free to reach our support team:

📧 Email: iditrijewels@gmail.com
💬 WhatsApp Chat: +91-8826587957
🕒 Hours: Mon–Sat, 11 AM – 7 PM (IST)

✨ At Iditri Jewels, customer satisfaction is our priority, and we ensure a transparent and fair process for all exchanges.